1. Graphium Health
  2. Mobile Application
  3. Account Creation and Maintenance

Troubleshooting Graphium Integrated Client

Related Questions: I don't see any encounters? I don't see my forms? Messages are not flowing over to the hospital EMR? Our ADT feed is down, and we're not getting any messages? When I scan a barcode, it’s not finding my patient?

Below is a list of troubleshooting tips to try:

Troubleshooting Steps

  1. Contact your organization's Administrator and ensure you have BOTH a user account with Graphium Health AND you are listed as an active provider for your organization. If you have questions regarding creating a new user account, please click here. If you have questions regarding how to add a new provider, please click here. If you are already an active user and provider in the Graphium system, please proceed to the next step. 
  2. It is possible your organization's Graphium Integration Client (GIC) needs to be reset. Please contact Graphium Support and provide a description of the issues you are experiencing.