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      Patient information is not showing up for my facility?

      Related Questions: I don't see any encounters? I don't see my forms? Messages are not flowing over to the hospital EMR? Our ADT feed is down, and we're not getting any messages? When I scan a barcode, it’s not finding my patient?

      Below is a list of troubleshooting tips to try:
       

      Troubleshooting Steps

      1. It is possible your organization's Graphium Integration Client (GIC) needs to be reset. Please contact Graphium Support and provide a description of the issues you are experiencing.