Related Questions: I don't see any encounters? I don't see my forms? Messages are not flowing over to the hospital EMR? Our ADT feed is down, and we're not getting any messages? When I scan a barcode, it’s not finding my patient?
Below is a list of troubleshooting tips to try:
Troubleshooting Steps
- Contact your organization's Administrator and ensure you have BOTH a user account with Graphium Health AND you are listed as an active provider for your organization. If you have questions regarding creating a new user account, please click here. If you have questions regarding how to add a new provider, please click here. If you are already an active user and provider in the Graphium system, please proceed to the next step.
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It is possible your organization's Graphium Integration Client (GIC) needs to be reset. Please contact Graphium Support and provide a description of the issues you are experiencing.