Patient information is not showing up for my facility?

Related Questions: I don't see any encounters? I don't see my forms? Messages are not flowing over to the hospital EMR? Our ADT feed is down, and we're not getting any messages? When I scan a barcode, it’s not finding my patient?

Below is a list of troubleshooting tips to try:

Troubleshooting Steps

  1. It is possible your organization's Graphium Integration Client (GIC) needs to be reset. Please contact Graphium Support and provide a description of the issues you are experiencing.