Alerts notify a recipient whenever a survey response meets a condition you define — for example, emailing a manager whenever a respondent gives a low NPS score (a “detractor”).
To create an alert
- Open your survey template and select the Alerts tab.
- Click Add Alert.
- Choose the question to monitor (referenced by its label, for example nps_recommend).
- Choose a condition: Greater than, Less than, Equals, Does not equal, Is empty, or Is not empty.
- Enter the comparison value (for example, 7).
- Enter the recipient email address that should be notified.
- Save.
Example: Monitor nps_recommend, condition “Less than”, value “7”, recipient manager@yourcompany.com. This alerts whenever someone gives an NPS score below 7.
Workspace Alerts view
The Alerts section in the top navigation shows alerts triggered across all surveys. It includes a search box and a “Show hidden alerts” toggle. Alerts appear here only after a respondent submits an answer that meets an alert’s condition.