I’m trying to reset my password, but keep getting an error message?

Related Questions: “Invalid Password Reset Code” or “Wrong Password Key”

Below is a list of troubleshooting tips to try:

Troubleshooting Steps

  1. It is possible the Graphium app is outdated on your device. Please confirm you are using the latest version of the app from the Apple app store.

    • If not, please update to latest version of the Graphium app and try resetting your password again.
    • If you still have trouble resetting your password, please contact Graphium Support and provide a description of the issues you are experiencing, including the Graphium app version number.