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      2. Frequently Asked Questions
      3. User Experience

      I’m trying to reset my password, but keep getting an error message?

      Related Questions: “Invalid Password Reset Code” or “Wrong Password Key”

      Below is a list of troubleshooting tips to try:
       

      Troubleshooting Steps

      1. It is possible the Graphium app is outdated on your device. Please confirm you are using the latest version of the app from the Apple app store.

        • If not, please update to latest version of the Graphium app and try resetting your password again.

        • If you still have trouble resetting your password, please contact Graphium Support and provide a description of the issues you are experiencing, including the Graphium app version number.