- Graphium Help Center
- Frequently Asked Questions
- User Experience
I’m trying to reset my password, but keep getting an error message?
Related Questions: “Invalid Password Reset Code” or “Wrong Password Key”
Below is a list of troubleshooting tips to try:
Troubleshooting Steps
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It is possible the Graphium app is outdated on your device. Please confirm you are using the latest version of the app from the Apple app store.
- If not, please update to latest version of the Graphium app and try resetting your password again.
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If you still have trouble resetting your password, please contact Graphium Support and provide a description of the issues you are experiencing, including the Graphium app version number.