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How to Access the Graphium Support Hub

Log in at help.graphiumhealth.com to submit and track your support tickets. The Support Hub is separate from your Graphium EMR (iPad) login.

Graphium Support Hub vs. the Graphium system: what's the difference?

These are two completely separate systems, with two separate logins. Mixing them up is the most common reason people have trouble signing in, so please start here.

The Graphium system / Graphium EMR (the iPad app): This is the clinical application your anesthesia providers use for charting, documentation, compliance, and billing. You log into it on your iPad. This login does not work for the Support Hub.

The Graphium Support Hub (also called the Customer Portal): This is the website where you submit support requests, track your open tickets, and see updates from our team. It has its own separate login. This article is about the Support Hub.

In short: if you are doing charting, that is the Graphium system on your iPad. If you need help, have a question, or want to check on a support request, that is the Support Hub described below. They are not the same login.

How to log in to the Support Hub

  1. Go to help.graphiumhealth.com.
  2. Click Customer Portal in the upper right corner of the page.
  3. Enter the email address where you received your Graphium invitation, along with your password.
  4. You're in. You will land on your support dashboard.

First time here? You should have received an invitation email from Graphium with a link to set up your account and create a password. Once you have set your password, you can sign in any time at the link above. (No invitation? See "Can't get in?" at the bottom.)

How to view and track your tickets

Once you are logged in:

  1. From your dashboard, open the area that lists your tickets.
  2. You will see the support requests tied to your account, along with the current status of each one.
  3. Click any ticket to see its full history, our most recent response, and anything we may need from you to keep it moving.
  4. If we are waiting on a reply from you, the ticket will show that, so you always know whose court the ball is in.

Checking here is the fastest way to see status. Everything is in one place and updates as our team works your request.

How to submit a new ticket

  1. From the Support Hub, choose the option to submit a new request.
  2. Fill out the form: describe what is happening, tell us which facility or organization it affects, and attach a screenshot if you have one.
  3. Submit. You will get a confirmation, and your request goes straight to our support team.

Submitting through the Hub (rather than email) helps your request get routed and prioritized faster, and it lets you track the request afterward.

Can't get in?

A few common fixes:

  • You did not get an invitation email. Check your spam or junk folder for a message from Graphium. If it is not there, contact us and we will resend your invite.
  • You forgot your password. Use the password reset option on the login page to set a new one.
  • You are using the wrong email. The Hub only works with the exact email address your invitation was sent to. If you are trying a different address, that is usually the problem.
  • You are trying your iPad/EMR login. Remember, the Graphium system login does not work here. The Support Hub has its own separate account.
  • Still stuck. Email us at support@graphiumhealth.com and we will get you logged in. We can verify your account and re-send your access manually.