Related Questions: I don’t remember my login and password information? I don’t have access to the Graphium dashboard? I don't see the new user invitation email?
Below is a list of troubleshooting tips to try:
Troubleshooting Steps
- If you need to reset your password, please click here for instructions.
- If you do not remember your username (note: usernames are case sensitive) in order to reset your password, please contact Graphium Support.
- If you do not have access to the Graphium site and/or app, please contact your organization’s Administrator and request access. If your organization Administrator does not know how to grant access, please click here for instructions.
- If your Administrator has already emailed you a new user invitation, but you do not see the email in your inbox, please check your SPAM folder.
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If you do not see the user access invitation in your SPAM folder, please contact your IT department to ensure they have not blocked the email. Note: the email should be coming from the following sender with the following Subject line:
Subject: Invitation to Graphium Health
From: graphiumemr-noreply@graphiumemr.com
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If your IT department has not blocked the email, please contact Graphium Support.